Services

The Sales and Service Coach provides a range of  services designed to improve the performance of automotive sales and service professionals.  Our services are provided at the dealer location so your staff is trained in a familiar environment and has easy access to the training, or coaching segments.

  • Recruiting – whether you need one additional sales professional to round out your team or an entire new staff, we provide customized recruiting campaigns that will attract high performance sales associates to your dealership who have demonstrated a strong success track in sales.

Here is how a typical recruiting campaign works: As part of our recruiting process we will meet with you at your dealership to gather information that will go into the hiring advertisements. We write the ads, post them on over 150 job boards and then prescreen the respondents.  We then schedule the interviews at your dealership and will  interview, or co-interview the applicants with your assigned management team. Hiring recommendations will be made, but the final selection process will be up to you and your management team. Pricing: Customized recruiting campaigns are priced from $1,500.00 to $4,750.00 depending on your specific needs and services requested.

  • Training – “training is more than telling”.  We often find that sales managers are really good at telling people what to do, but rarely have the time nor expertise at training people how to do it.  Effective training will bring people up to speed sooner and will produce both immediate and long term results.

New Hires: a new hire is not just someone new to the car business, but should include any new sales person being hired at your dealership.  Training for all new hires will include the fundamentals of your unique “road to the sale” which will be documented and trained to your specifications and performance expectations.

Experienced Sales Pros: Beyond the “road to the sales” training we have an extensive list of topics designed for the growing, or seasoned sales professionals.

  • Performance Development – most experienced sales and service professionals have a good idea about what they are supposed to do…however, they often don’t do it, or don’t do it very well.  Personalized and team oriented performance coaching sessions are the best way to improve the performance of the individuals on your sales team and the overall sales performance of your dealership.

Sales specific workshops and coaching sessions. Workshops are typically 90 minutes to 3 hours in duration and can be combined to create a specific training agenda for your sales staff.  Here is a partial list of topics we cover in a typical sales program:

  • Presentation skills
  • Client Engagement
  • Persuasion skills
  • Managing Objections
  • Communication and Feedback
  • Working with online educated customers
  • Networking
  • Prospecting
  • Referrals
  • Follow-up calls
  • Business development planning

  • Group seminars and workshops – we also provide seminars and workshops on a variety of sales and service related topics that can influence every person at your dealership.  From your porters, to office staff…everyone who works at yourdealership deserves the opportunity to improve.

Here is a sampling of topics we deliver in 90 minute to 180 minute segments that are suitable for managers and employees in all departments at your dealership.

  • Building Championship Teams – the success of every business is dependent on the ability to recruit, develop and motivate a team of people to perform at the highest level.  Discover how to build high performance teams who go above and beyond expectations…every day.
  • Motivating and Inspiring Performance Excellence – everyone needs a little motivation.  Learn simple, but highly effective ways to motivate and inspire peak performance in everyone on your team, regardless of the product or service you provide.
  • Sales and Service is a Contact Sport – maximizing sales revenues and providing world-class customer service is an inherent goal for every business…unfortunately most businesses fail at delivering on this most important aspect of business.  Learn how to optimize every customer engagement and get customers raving about your service.  Sales and service really is a contact sport!
  • Presenting verses Selling Products and Services – statistics prove that most people do not like being “sold to” yet legions of consultants teach various methods and write books on successful selling.  And while many of these “sales systems” can work, there is one tried and true method that works with nearly every customer in nearly every situation…AND is more comfortable for the sales associate.  Learn the secrets to “Presenting verses Selling”.
  • Creating Service Superstars – the “holy grail” of every business is outstanding service.  More than just being nice, outstanding service is a blend of processes and attitudes that produce an experience which enhances the total value of whatever was purchased.  Learn to create Customer Service Superstars in your business and outshine your competition regardless of the market segment you are in.

Click here to inquire about rates and availability.


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