Customer Service is a Contact Sport
Order the book that is redefining how businesses view customer service. Written by Joseph Rosales, known worldwide as The Sales and Service Coach, this book is full of “golden nuggets”, ideas and tips. Motivating and insightful, Customer Service is A Contact Sport™ clearly outlines the processes and systems that lead to customer service excellence and increased sales revenues. Perfect for managers, sales associates, customer service reps and anyone with customer contact.
Available in Book or CD format. 123 pages ($15.00)
Conversations on Customer Service and Sales
This book features personal interviews with customer service experts, Brian Tracey, Don Hudson and Jim Cathcart along with Joseph Rosales and nine other nationally recognized authors and speakers.
This open interview format features an entire chapter dedicated to each author sharing their views on various aspects of customer service and sales. Rich with insights and suggestions this book is truly an important read for anyone in the business of selling a product or serving customers. Read this book with a pen and note pad in hand as you will surely want to take lots of notes.
Available in book format only. 208 pages ($19.95)
Real World Customer Service Strategies That Work
Includes a compilation of customer service experts featuring Joseph Rosales and 11 other nationally known authors and speakers.
Topics in this book include; leadership, building trust with your customer, building customer relationships on the telephone, benefiting from customer feedback, improving customer call center performance and achieving customer service…plus several other important topics that will help any business improve their service delivery.
Available in book format only. 235 pages ($19.95)
Get all 3 Books for $40!
Customer Service is A Contact Sport T-Shirt
Customer service really is a Contact Sport!!!
Help your employees remember the powerful impact they have on customers! Makes a great incentive gift! Made of 100% ring-spun cotton, these quality shirts are available in S-M-L-XL-XXL.
Hang one on the wall of your break room, or customer service center as a constant reminder…or better yet…set aside a special day for Customer Service excellence (even though every day is customer service excellence day).
Customer Service is a Contact Sport Mug
This high quality mug is a perfect compliment to the book of the same title and will serve as a reminder to make the most of every customer contact. Makes a perfect gift to anyone on your team who interacts with customers. Start a customer service revolution amongst your staff and keep these important words front and center.