Tag Archives: service

The banana guy…

I love stories about people who come to the car business from places and jobs so diverse you would never think they could succeed. Inspiring, motivating and in many ways humbling these life stories are part of the human experience … Continue reading

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When business is good…standards fall

A very interesting dynamic occurs when business is good…standards of performance actually fall and many managers back away from managing performance. They just let people do what they do and try to keep up with penciling deals and managing inventory. … Continue reading

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People – Process – Performance

It goes without saying that if a business is going to maximize sales revenues they would need to focus on three key areas of business…the people, the processes and performance. I call these three areas of focus…essentials. Having the right … Continue reading

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How good is your dealership…really?

Statistics show that many businesses, including many automotive dealerships are functioning at 50-60% of their potential. And while some reading this may be producing at a higher level, or may not think that is a fair number with regards to … Continue reading

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It’s Showtime!!!

In the world of athletic and other performance endeavors when the opening horn sounds, or the preverbal curtain goes up…It’s Showtime. Time to focus on the job at hand….helping a customer to be a customer in your dealership. Whether they … Continue reading

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Performance matters…

In the world of selling and service…performance matters.  How long someone has been doing something is not what influences results.  What someone does with what they know is what causes positive results. Take the golfer who has been playing for … Continue reading

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A failure to communicate…

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Don’t be the best kept secret…

If you sell a product, or service you can be assured of one absolute fact…”if people don’t know you exist they cannot do business with you”.  Period. Certainly having a comprehensive marketing plan and a flow of effective marketing initiatives is essential … Continue reading

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