Monthly Archives: March 2012

A Customer Service Super Star…

Every year for the past several years my family and I vacation in Cancun, Mexico. We always stay at the Westin Laguna Mar. This post is about the Markeing and Conseirge Manager…her name is in Sarah and she sets a standard for guest … Continue reading

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Complaints are gifts in disguise…

Sometimes, I get the strangest looks when I tell a client that they should appreciate whenever a customer complains.  Certainly, no one really likes anyone to complain, however; your business model, your equipment and the people who run them are … Continue reading

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Improvment is a process, not an event…

Many people attend seminars, read books and even purchase DVD’s on various aspects of business and personal improvement.  However, regardless of how dynamic the speaker is, or how enlightening the information is…improvement does not occur without the application of action … Continue reading

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